Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. You must return the products to us at your own cost within 14 days after the day of notifying us of the cancellation, in the same condition in which you received them.
Please note that for hygiene reasons, we are unable to accept returns on items of lingerie, hosiery, swimwear, earring
We want you to love your Angel Barocco jewellery. If something isn't right, here is how returns work.
Your 14-day right to cancel
You can cancel your order for any reason within 14 days of the day you receive it. To cancel, simply let us know within that period by starting a return at our Returns & Exchanges Centre or by emailing info@angelbarocco.com with your order number.
You then have a further 14 days from the day you tell us to send the item(s) back to us.
Items should be returned unworn, unused and in their original packaging, together with your proof of purchase. If an item has been handled more than is necessary to inspect it, we may reduce your refund to reflect any loss in value.
Sale items carry the same 14-day right to cancel as full-price items.
Items that cannot be returned
- Earrings with a broken hygiene seal. For hygiene reasons, all our earrings are sent in a sealed hygiene bag. Earrings can be returned only if this seal is unbroken. Please do not open the seal until you are sure you want to keep them.
- Personalised or made-to-order items, such as engraved, initial or birth constellation pieces made to your specification.
- Gift cards.
These exceptions do not apply if the item is faulty — see “Faulty, damaged or incorrect items” below.
How to return
- Visit our Returns & Exchanges Centre.
- Enter your order number and email address.
- Select the items you want to return and follow the instructions.
- You will receive a confirmation email with the return address and next steps.
Please send returns to: UFO TRADING LTD, 401 High Road, London N2 8HS, United Kingdom.
Return postage
Unless your item is faulty or incorrect, you are responsible for the cost of returning it. You can choose either option:
- Use our return label. We can arrange a prepaid return label for you; the cost of the label will be deducted from your refund.
- Arrange your own postage. Send the parcel back using a courier of your choice. We recommend a tracked service and keeping your proof of postage, as the item remains your responsibility until it reaches us.
Refunds
We will refund you within 14 days of receiving your return, or within 14 days of you providing proof that you have sent it back, whichever is sooner. Refunds are made to your original payment method.
If you return your whole order, we will also refund the original delivery charge, up to the cost of our standard delivery option. If you chose Express delivery, the additional cost above standard delivery is not refundable.
Please allow a few extra working days for your bank or card provider to process the refund.
Faulty, damaged or incorrect items
Please check your order when it arrives. If an item is faulty, damaged or not what you ordered, contact us at info@angelbarocco.com with your order number and a photo.
- Within 30 days of delivery, you are entitled to a full refund, including delivery costs, and we will cover the cost of return postage.
- After 30 days, we will offer a repair or replacement, or a refund where this is not possible.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
Exchanges
We can often exchange pieces for a different length, finish or design. To request an exchange, email info@angelbarocco.com with your name, order number and the item you would like instead, and we will confirm whether the exchange is possible.
The quickest way to get a different item is usually to return the original and place a new order.
Questions
For any questions about returns, contact us at info@angelbarocco.com.
s, cosmetics/beauty products, food products or items containing alcohol.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
How do I return?
- Visit our Returns& Exchanges Center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
For any unsure questions, you can contact us at info@angelbarocco.com. You will need to provide the order number or email address you used to place your order and your order number.
If your return is accepted, you need to pay a return shipping label and follow our instructions on where to send your package. Please note that returns will need to be sent to the following address: [UFO TRADING LTD, 401 High Road, London, N2 8HS, United Kingdom]. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@angelbarocco.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We can often exchange pieces for longer/shorter lengths, different materials or different pieces altogether.
If you wish to start an exchange, please email info@angelbarocco.com, quoting your name, order number and exchange request. We will reply to you with confirmation of whether your exchange is possible.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. You’ll be automatically refunded on your original payment method within 10 business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at info@angelbarocco.com.